
Wells Fargo previously offered student loans with competitive rates and loan terms, especially for those with good or excellent credit. However, the bank sold its private student loan holdings to Firstmark Services, a division of Nelnet, during the COVID-19 pandemic. As a result, Wells Fargo no longer offers or services student loans. Former Wells Fargo customers have been transitioned to Firstmark Services, which now handles all payments and customer service matters related to their student loans. While Wells Fargo may provide resources and guidance on managing and repaying student loans, it is important to note that the repayment and consolidation options available to borrowers may depend on the terms and conditions of their specific loans.
| Characteristics | Values |
|---|---|
| Student loan repayment | Wells Fargo no longer offers student loans. Former customers have been transitioned to a new loan holder, Firstmark Services, a division of Nelnet. |
| Repaying student loans | Wells Fargo recommends gathering all student loan documents (federal and private) and understanding the terms of each loan, including payment amounts, due dates, and when repayment begins. |
| Payment options | Wells Fargo customers can pay off their loans at any Wells Fargo banking location or by mailing a personal check, cashier's check, or money order. They can also set up automatic payments or pay online through Wells Fargo Online. |
| Loan term extension | Extending the loan term may result in paying more interest over the life of the loan. |
| Financial hardship | Wells Fargo suggests contacting the lender to discuss options, such as consolidating multiple student loans or refinancing to reduce monthly payments and interest rates. |
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What You'll Learn

Wells Fargo no longer offers student loans
Wells Fargo stopped offering private student loans and refinancing student loans on January 28, 2021. The bank sold its private student loan holdings to Firstmark Services, a division of Nelnet, during the COVID-19 pandemic. Firstmark will handle these loans moving forward.
If you had a student loan through Wells Fargo, you can contact Firstmark Student Loans directly for updated information about your account. You can continue making payments as normal.
While Wells Fargo no longer offers student loans, it still provides other financial products, including credit cards, home equity loans, and bank accounts.
If you're looking for a new student loan or refinancing, there are plenty of other excellent student loan companies to choose from. It's worth comparing multiple student loan interest rates across multiple issuers. You may even be able to qualify for private student loans with bad credit.
If you're struggling to make payments on your student loan, contact your lender to discuss your options. You may be able to consolidate multiple student loans or refinance a single student loan to reduce your monthly payments. Alternatively, you could be eligible for a deferment—a period of up to three consecutive months where your student loan payments are postponed.
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Consolidating your debt
Wells Fargo no longer offers student loans. During the COVID-19 pandemic, the bank sold its private student loan holdings to Firstmark Services, a division of Nelnet. However, Wells Fargo still offers credit cards, home equity loans, bank accounts, and other financial products.
If you're having trouble making payments on your student loans, you may be eligible to consolidate multiple student loans or refinance a single student loan. This could help you secure a lower monthly payment with a reduced interest rate or an extended repayment term.
- Gather your loan information: Collect all your student loan documents (federal and private) and understand the terms of each loan, including payment amounts, due dates, and repayment start dates.
- Explore consolidation options: Research consolidation loan providers and compare their interest rates, loan terms, and eligibility requirements. Understand the benefits and potential drawbacks of consolidating your debt, such as the possibility of paying more interest over the life of the loan if you extend the loan term.
- Apply for a consolidation loan: Choose a lender that suits your needs and submit your application. Provide the necessary documentation and undergo credit qualification and income verification.
- Direct funds to your creditors: Once your consolidation loan is approved and funded, use the funds to pay off your existing student loans. You can do this by directing the funds to your creditors or by sending them the funds yourself.
- Manage your new loan: Make regular payments on your consolidation loan as per the loan agreement. Consider setting up automatic payments to ensure timely payments.
Remember that consolidating your debt is a significant financial decision. Be sure to carefully review the terms and conditions of any consolidation loan before committing, and consider seeking independent financial advice if needed.
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Repaying your student loan
Wells Fargo no longer offers student loans and has sold its private student loan holdings to Firstmark Services, a division of Nelnet. Former Wells Fargo customers have been transitioned to a new loan holder, and this new servicer is handling all payments and customer service matters.
If you are a former Wells Fargo customer, you can still pay off your loan at any Wells Fargo banking location, and a Wells Fargo account is not required. You can also mail your payment in U.S. dollars payable to Wells Fargo Bank, N.A. Mailed payments must be in the form of a personal check, cashier’s check, or money order, capable of being processed through the Federal Reserve System. You can also set up automatic payments.
If you are having trouble making payments on your student loans, contact your lender to discuss your payment options. You may be eligible to consolidate multiple student loans or refinance a single student loan, in order to set up a lower monthly payment with a reduced interest rate or an extended repayment term. However, extending your repayment term may increase the amount of interest you pay over the life of the loan.
If you can show that you’re unemployed and actively looking for a job, are returning to school, or are experiencing an economic hardship, you may be eligible for a deferment – a period of time in which your student loan payment may be postponed for up to three consecutive monthly billing cycles. If you are experiencing financial hardship or unexpected expenses, you may also find it helpful to gather all your student loan documents (federal and private) and make sure you know the terms of each loan; including the payment amounts, payment due dates, who you pay and when you need to start repaying (typically 6 months after you leave school).
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Payment options and methods
Wells Fargo offers a range of payment options and methods for managing and paying off student loans. Here are some key considerations and steps to take:
Payment Options
Before applying for a student loan, it is important to carefully consider your payment options and understand the loan terms. Wells Fargo recommends evaluating eligibility requirements, interest rates, loan costs, fees, repayment options, and monthly payments. Additionally, consider whether consolidating your existing debt is the right choice. Consolidating multiple debts results in a single monthly payment, but it may not reduce the overall repayment period. The payment reduction may come from a lower interest rate, a longer loan term, or both. However, extending the loan term may result in paying more interest over the life of the loan.
Payment Methods
Wells Fargo provides various methods for making payments on your student loans:
- Automatic Payments: Setting up automatic payments from your personal checking account can help manage your monthly payments. Some lenders offer a lower interest rate if you opt for automatic payments.
- Online Payments: Wells Fargo offers online payment options through Wells Fargo Online® or Wells Fargo Business Online®. Enrollment with Zelle® is required for online transactions. Both parties must have an eligible checking or savings account.
- Mail: Payments can be mailed in the form of a personal check, cashier's check, or money order, payable to Wells Fargo Bank, N.A. Mailed payments must be capable of being processed through the Federal Reserve System. Include your payment remittance coupon attached to your monthly statement.
- In-Person: You can visit a Wells Fargo branch to make payments directly or deposit funds into your account to pay your creditors.
- Cashier's Check: If you do not have a Wells Fargo Checking or Savings account, you can receive a cashier's check by mail, typically within 5 to 7 business days.
Managing Payments
Wells Fargo provides guidance on managing your student loan payments effectively:
- Organization and Planning: Gather all your student loan documents (federal and private) and understand the terms of each loan, including payment amounts, due dates, and repayment start dates.
- Prioritize High-Interest Debt: Focus on paying off the debt with the highest interest rate first. This strategy can help reduce the total amount of interest paid over the loan's life.
- Deferment and Forbearance: If you face financial hardship or unexpected circumstances, you may be eligible for deferment or forbearance, allowing you to temporarily postpone your payments. Federal loans also offer deferment options for specific situations, such as military service.
- Refinancing and Consolidation: You may consider refinancing or consolidating your student loans to simplify your payments and potentially reduce your monthly payment amount. This can be done by combining federal and/or private student loans into one new private consolidation loan.
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Extending your repayment term
Wells Fargo no longer offers student loans. During the COVID-19 pandemic, the bank sold its private student loan holdings to Firstmark Services, a division of Nelnet. However, if you are struggling to make payments on your student loan, Wells Fargo offers some advice.
If you are having trouble making payments on your student loan, you can contact your lender to discuss your options. Extending your repayment term may reduce your monthly payments, but it is important to note that you may pay more in interest over the life of the loan. To be eligible for an extended repayment term, you may need to provide evidence of unemployment, actively looking for a job, returning to school, or experiencing economic hardship.
Before extending your repayment term, it is important to gather all your student loan documents (federal and private) and understand the terms of each loan, including payment amounts, due dates, and when repayment is due. This will help you make an informed decision about extending your repayment term.
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Frequently asked questions
Yes, you can pay off your loan at any time or pay more than the amount due.
Gather all your student loan documents (federal and private) and make sure you know the terms of each loan, including payment amounts and due dates.
Yes, you may be eligible to refinance a single student loan to lower your monthly payments and/or interest rates.
If you can show that you're unemployed and actively looking for a job, you may be eligible for a deferment – a period of time in which your student loan payment may be postponed for up to three consecutive monthly billing cycles.










































