Lori Meadows
Discover no longer offers or services student loans. The company merged with Capital One in 2025, and customers with existing loans were transferred to Firstmark Services in 2024. Customers can contact Firstmark Services to access their accounts or call their helpline for questions regarding payments, tax documents, and other loan-related queries.
| Characteristics | Values |
|---|---|
| Does Discover offer student loans? | Discover no longer offers or services student loans. |
| How to access your account | Visit Firstmark Services or call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents. |
| What to do if your loan was not transferred to Firstmark | Contact Discover for statements, tax forms, historic tax documents, payment histories, or other related loan documents. |
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What You'll Learn
Contact Firstmark Services to access your account
Discover® no longer offers or services student loans. If you need to access your account, you will need to contact Firstmark Services.
Firstmark Services offers responsive, seamless, and personalised service. You can contact them by phone or by logging in to your account on FirstmarkServices.com.
Contacting Firstmark Services by phone
Firstmark Services can be contacted by phone on 1-888-295-0910 for questions regarding payments, tax documents, and all other loan-related documents. They are open Monday to Friday, 7 a.m.–8 p.m. (Central).
Contacting Firstmark Services online
You can also log in to your FirstmarkServices.com account to access your account information. On the website, you can make payments, check your balance, opt in to paper statements, sign up for auto-debit, and explore other information related to your loan.
Contacting Firstmark Services by post
You can also contact Firstmark Services by post. Their postal address for payments is:
> Firstmark Services
> P.O. Box 2977
> Omaha, NE 68103-2977
Their postal address for correspondence is:
> Firstmark Services
> P.O. Box 82522
> Lincoln, NE 68501-2522
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Call 1-888-295-0910 for loan-related queries
Discover® no longer offers or services student loans. However, if you have queries regarding your existing student loan, you can call 1-888-295-0910 for questions about payments, tax documents, and all other loan-related documents.
If your loan was transferred to Firstmark Services in 2024, you need to contact Firstmark directly for any queries. You can also visit the Firstmark Services website to access your account.
If your loan did not transfer to Firstmark, you can contact Discover for your statements and tax forms. This includes scenarios where you have paid off, charged off, or written off loans.
Discover and Capital One accounts should continue to be managed separately. Discover benefits do not transfer to Capital One accounts, and Capital One benefits do not transfer to Discover accounts.
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Discover no longer offers student loans
Discover no longer offers or services student loans. The company stopped accepting applications for student loans starting on February 1, 2024. Discover plans to sell its student loans business to a third-party provider that has yet to be announced.
If you have a student loan with Discover, your loans and payments won't be affected for now. You should continue to manage your Discover and Capital One accounts as usual. If your loan was transferred to Firstmark in 2024, contact Firstmark directly. For paid-off, charged-off, or written-off loans that did not transfer to Firstmark, contact Discover for your statements and tax forms.
If you were considering Discover for your private student loan needs, you might want to explore other options. It's important to first exhaust all your other options, such as federal/state grants, institutional and private scholarships, work-study/assistantship positions, payment plans, and more. If you still need a private student loan, be sure to consider various types, such as degree-specific loans, international student loans, bad-credit loans, state-specific loans, and parent loans.
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Discover merged with Capital One in 2025
Discover no longer offers or services student loans. However, if you have a pre-existing student loan with Discover, there are some details you should be aware of regarding the Discover and Capital One merger.
On May 18, 2025, Discover Bank merged into Capital One N.A., with the companies combining to operate under the Capital One brand. This merger was the result of a stockholder vote that took place on February 18, 2025, with stockholders of both companies voting in favor of the deal.
Following the merger, Discover customers were advised to continue managing their Discover and Capital One accounts as usual. While Discover benefits do not transfer to Capital One accounts and vice versa, Discover customers can still access their accounts and benefits through the Discover website and mobile app, using their existing login details. Discover card users can also continue to make payments as they did before, without any changes to their account numbers, rewards, or benefits.
For any questions regarding payments, tax documents, or other loan-related documents, Discover customers can contact Firstmark Services or call their support line. For paid-off, charged-off, or written-off loans that did not transfer to Firstmark, customers can contact Discover for their statements and tax forms.
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Benefits do not transfer between accounts
Discover no longer offers or services student loans. The company merged with Capital One N.A. on May 18, 2025, and is now one company under Capital One.
If your loan was transferred to Firstmark Services in 2024, you need to contact Firstmark directly for any queries. Firstmark Services can be contacted by phone at 1-888-295-0910 or by accessing your account online.
If your loan did not transfer to Firstmark, you will need to contact Discover for your statements and tax forms. Discover benefits do not transfer to Capital One accounts, and Capital One benefits do not transfer to Discover accounts. This means that any benefits associated with your Discover account will not be carried over to your new Capital One account.
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Frequently asked questions
No, Discover no longer offers or services student loans.
If your loan was transferred to Firstmark in 2024, contact Firstmark directly. If your loan did not transfer to Firstmark, contact Discover for your statements and tax forms.
You can contact Discover by phone or mail. The phone number for questions regarding payments, tax documents, and all other loan-related documents is 1-888-295-0910.
