Full Sail University's Student Call Log Policy Explained

Full Sail University offers a wide range of support services for its students, including technical support and assistance with academic advising, financial aid, and administrative tasks. While the university provides multiple contact options, including phone numbers, email addresses, and live chat, there is no explicit mention of a student call log being maintained by the university. However, the university's use of marketing calls and its comprehensive support services suggest that student interaction data may be recorded to some extent.

Full Sail University's phone number

For campus emergencies, students can dial 8800 from any campus phone or 911.

Full Sail University also offers an SMS service for students and prospective students to get in touch with the university. By opting into FullSail Updates, students can receive marketing messages about enrollment dates, student events, financial aid status, and other school-related updates via text. To opt into this service, send MUSIC or GAMES to 88995. To opt out, send STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to 88995.

Full Sail University's call log policy

Full Sail University maintains a comprehensive call log policy to ensure efficient communication and student privacy. Here is an overview of the key components of the policy:

Call Logging and Record-Keeping: Full Sail University keeps a detailed call log of all incoming and outgoing calls related to university business. This includes calls made by university staff to students, prospective students, and their parents or guardians. The call log typically includes information such as the date and time of the call, the names of the caller and recipient, and a brief summary of the conversation.

Student Privacy and Protection: The university is committed to protecting the privacy of its students and ensuring compliance with relevant laws, such as the Family Educational Rights and Privacy Act (FERPA). Students have the right to request that the university not disclose their protected educational records to unauthorized individuals. Students can exercise this right by completing and submitting the FERPA Release Form.

Opt-Out Options for Marketing Communications: Full Sail University may engage in outreach and marketing activities, including phone calls, to prospective students who have expressed interest in the university or its programs. However, the university respects the right of individuals to opt out of receiving such communications. If you wish to be removed from the university's call list, you can make this request by calling the university's main line or by speaking to a representative.

Technical Support and Call Functionality: The university provides extensive technical support to students experiencing difficulties with the university's learning management system (LMS) and associated products. While technical support cannot assist with assignment completion, they can help with technical issues related to applications or software used for assignments. Students can also seek assistance with functions like online course access, email access, and file-sharing solutions.

Emergency Procedures: In the event of a campus emergency, students, staff, and faculty are instructed to dial 8800 from any campus phone or 911 from any phone. The university also implements an Emergency Notification System (ENS) to alert the campus community to emergencies occurring on or near campus.

Full Sail University strives to maintain clear and effective communication with its students, staff, and external parties while respecting privacy and providing robust technical support. By adhering to this call log policy, the university ensures that its call management procedures are transparent, efficient, and responsive to the needs of the community.

Full Sail University's SMS policy

Full Sail University uses SMS to communicate with students and prospective students about enrollment dates, student events, financial aid status, and other school-related updates. The university has two SMS services: FullSail Info and FullSail Updates.

FullSail Info is a service that allows students and prospective students to get in touch with the university. By opting into FullSail Updates, the end user agrees to receive pre-written marketing messages from or on behalf of FullSail University via short code 88995. This is a standard-rate SMS program, and message and data rates may apply. To opt out of all services, users can send STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to 88995.

FullSail Updates provides information to students and prospective students about enrollment dates, student events, financial aid status, and other school-related updates from FullSail University. By opting into FullSail Updates, the end user agrees to receive pre-written marketing messages from or on behalf of FullSail University via short code 89199. This is a standard rate, recurring SMS program, and message and data rates may apply. To opt out of all services, users can send STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to 89199.

Users can opt into FullSail Updates by completing a webform. If users have additional questions or comments about Full Sail University's SMS services, they can contact the university by email at sms@fullsail.edu or by phone at 800.226.7625.

It is important to note that carriers are not liable for delayed or undelivered messages, and FullSail Updates are available only on specific carriers, including ACS (Alaska Communications Systems) Wireless USA, LEAP Wireless (Cricket) USA, Manti Tele Communications Company, INC USA, Metro PCS (CDMA) USA, and others.

Full Sail University's technical support

The technical support team assists students with a range of issues, including Full Sail Online functionality, online course access, missing codes and software, student email access, Mac and Windows basics, Project LaunchBox™ items, basic software installation, and file-sharing solutions. They ensure students can navigate the learning management system (LMS) and associated products effectively.

While the team cannot help students complete their assignments, they can provide guidance on the technical aspects of applications or software used for assignments. For degree-specific software and hardware, assignment clarification, and other academic inquiries, students are advised to contact their instructors or Full Sail's Support Team.

To uphold academic integrity, Full Sail University's Technical Support adheres to the Academic Dishonesty policy, ensuring students take responsibility for their own work. The team is committed to maintaining the highest standards of academic honesty and providing support within the scope of their technical expertise.

Students can easily reach out to the technical support team by email at [techsupport@fullsail.edu], ensuring they get the assistance they need to overcome technical hurdles and fully leverage the university's digital resources.

Full Sail University's marketing calls

The university's website provides some insight into their marketing practices. Full Sail University offers an SMS updates service, where students and prospective students can opt-in to receive pre-written marketing messages about enrollment dates, student events, financial aid status, and other school-related updates. While consent is not required to enroll, users can opt out at any time by sending a text message with specific keywords. However, it is unclear if the university also maintains a call log of students who have opted out of marketing communications or if there is a separate process for opting out of phone calls.

The impact of Full Sail University's marketing calls extends beyond annoyance. Some recipients view the frequent calls as spam and harassment, leading to discussions of potential legal repercussions. This highlights the importance of universities respecting the privacy and communication preferences of their students and prospects. It also underscores the need for transparent and effective processes for managing marketing communications and ensuring that opt-out requests are honoured.

To address the issue, individuals who wish to stop receiving marketing calls from Full Sail University can try contacting the university directly and politely requesting to be removed from their call list. As mentioned in a Reddit post, speaking to a representative and asking them to change one's status to "Do Not Contact" may be effective. Additionally, individuals can explore other options such as pressing the pound key during the call or registering their number on the "do not call" list through donotcall.gov.

While Full Sail University's marketing calls aim to promote their programs and services, the frequency and persistence of the calls have led to a negative perception of the university. To improve their reputation and respect the privacy of their students and prospects, the university should reevaluate their marketing strategies and ensure that opt-out requests are honoured. By providing clear and effective processes for managing marketing communications, Full Sail University can strike a balance between promoting their offerings and respecting the preferences of their audience.

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