Janice Lozano
Students at NYU can expect to receive bills for tuition, housing, dining, and student health insurance. Students can grant access to their accounts to a parent, guardian, or anyone else helping to pay their tuition and other charges. NYU's SHC bills the student's health insurance carrier for charges incurred, and if the insurance plan does not cover the service or does not pay the entire bill, the student is responsible for the remaining balance. Students can pay their bills online via the NYU portal, and there is also a Patient Financial Services Specialist available to help students resolve complex issues related to healthcare billing, payments, and health insurance.
| Characteristics | Values |
|---|---|
| Who bills the student's health insurance carrier? | NYU SHC |
| When is payment due? | Before the start of each semester |
| Who is responsible for the bill if the insurance plan does not cover the service or does not pay the entire bill? | The student |
| How often are students billed for unpaid balances? | Monthly |
| Where can students view and pay their bill online? | shcportal.nyu.edu |
| What methods of payment are accepted at the Student Health Center? | Credit card (MasterCard, Visa, Discover, or American Express), personal check, or cash |
| What is the phone number for the Patient Financial Services Specialist? | (212) 443-1010 |
| What is the email address for the Patient Financial Services Specialist? | [email protected] |
| What is the website to download a copy of the insurance ID card? | www.wellfleetstudent.com/nyu |
| What is the phone number for Wellfleet? | (877) 373-1170 |
| What is the phone number for NYU Student Health Insurance Services? | (212) 443-1020 |
| What is the email address for NYU Student Health Insurance Services? | [email protected] |
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What You'll Learn
Understanding your insurance coverage
NYU-Sponsored Student Health Insurance Plan
NYU requires that all students registered in degree-granting programs maintain health insurance due to the potentially serious financial risks associated with the high cost of healthcare in the United States. Most students are automatically enrolled in and charged for the NYU-sponsored Student Health Insurance Plan, administered by Wellfleet Group, LLC, as part of the course registration process. This plan is designed to provide reasonably priced healthcare coverage and is fully compliant with the Affordable Care Act (ACA). The plan covers most medical treatments and procedures provided at the Student Health Center (SHC) and offers national coverage for medically necessary healthcare services.
Alternative Insurance Plans
Students who maintain alternate health insurance coverage that meets the University's minimum health insurance criteria may waive the NYU-sponsored plan. For these students, it's important to understand that the SHC is considered out-of-network, and they will be responsible for any applicable coinsurance or deductible as stated in their plan benefits. Students with alternative insurance should carefully review their coverage to understand their benefits, copayments, deductibles, and provider networks.
Billing and Payments
The SHC will bill the student's health insurance carrier for charges incurred. If the insurance plan does not cover the service or does not pay the entire bill, the student is responsible for the remaining balance. Students are billed for unpaid balances monthly, and timely payment is important to avoid having the unpaid balance transferred to the Bursar's office. NYU offers resources to assist students with billing inquiries and financial hardship due to medical expenses, including a Patient Financial Services Specialist who can help resolve complex billing issues.
International Students
International students holding an F-1 or J-1 visa are typically not eligible to purchase insurance through the online marketplaces because they must show permanent residency. F-1 students are not required by law to have health insurance but are strongly recommended to find a suitable policy due to the high cost of healthcare. J-1 Exchange Visitors and their dependents are required by federal regulations to have adequate health insurance coverage and are automatically enrolled in the NYU-sponsored comprehensive plan upon registration each semester.
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Paying with a credit card
NYU students can pay their health center bills online by visiting shcportal.nyu.edu and clicking on "Account Summary" to view and pay. Payment of copays and outstanding balances can be made using credit cards (MasterCard, Visa, Discover, or American Express), personal checks, or cash.
If you are a parent, guardian, grandparent, or spouse helping to pay your student's tuition and other charges, you can be granted access to their eSuite account. Once authorized, you can log into the student’s account in eSuite to discuss financial information with the Office of the Bursar.
If you have questions about your bill, you can contact NYU's Patient Financial Services Specialist at (212) 443-1010 or [email protected]. The Graduate Medical Financial Hardship Fund also assists full-time graduate students at NYU who have significant financial hardship caused by unusually large medical expenses.
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Paying with cash or check
Students at NYU can pay their bills for the Student Health Center (SHC) online, by electronic check, cash, cashier’s check, money order, 529 plan, or international payment.
Students can pay their bills with cash or check in person at the New York University Office of the Bursar StudentLink Center at 383 Lafayette Street, 1st Floor, New York, NY 10003. The office accepts personal or bank checks from U.S. financial institutions only. Post-dated checks are not accepted. If a check is returned, a $20 returned check fee and a $25 late payment fee will be charged, and the use of paper and electronic personal checks for future payments will be prevented.
Students can also pay their bills with cash or check by mail. Checks should be made payable to New York University and sent to the New York University Office of the Bursar at the address above.
Other Payment Options
Students can also pay their bills online by logging into their account in eSuite, where they will find an eBill for the charges due. Students can also grant access to their account to a parent, guardian, grandparent, spouse, or anyone else helping to pay their tuition and other student charges. Authorized payers must be invited to create an eSuite account to make a payment.
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Deadlines for payment
Students are billed for any unpaid balances on a monthly basis. If the account is not settled promptly, the outstanding balance is transferred to the Bursar's office and added to the student's tuition account. Therefore, it is important to ensure timely payment of any health center bills to avoid complications with tuition fees.
For tuition fees, payment is generally due before the start of each semester. Students receive an email notification when tuition bills are available online. It is important to note that late fees may be applied if tuition is not paid on time, and registration for courses may be delayed until the tuition is paid in full.
Students can access their bills and make payments through their eSuite account. They can also grant access to a parent, guardian, or any other individual assisting with tuition payments. This allows the authorized person to discuss financial information with the Office of the Bursar and stay informed about the student's financial matters.
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Financial aid and reimbursement
NYU requires that all students enrolled in degree-granting programs maintain health insurance. Most students are automatically enrolled and charged for the NYU-sponsored Student Health Insurance Plan as part of the course registration process. The Student Health Center (SHC) is in-network with Wellfleet, so students will not be responsible for any out-of-pocket expenses for psychiatric services.
The SHC will bill the student's health insurance carrier for charges incurred at the SHC. If the insurance plan does not cover the service or does not pay the entire bill, the student is responsible for the remaining bill. Students are billed for unpaid balances on a monthly basis. If accounts are not settled in a timely manner, the unpaid balance is transferred to the Bursar's office and added to the student's tuition account.
The SHC has a Patient Financial Services Specialist who can assist students with complex issues related to healthcare billing, payments, referral arrangements, and health insurance. Students can contact the Patient Financial Services Specialist at (212) 443-1010 or [email protected].
The Graduate Medical Financial Hardship Fund assists full-time graduate students at NYU who have significant financial hardship due to unusually large medical expenses. Awards generally range from $5,000 to $10,000 and are granted four times a year.
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Frequently asked questions
You can pay your bill using a credit card (MasterCard, Visa, Discover, or American Express), personal check, or cash. You can also pay your bill online by visiting shcportal.nyu.edu and clicking on "Account Summary".
If your account is not settled in a timely manner, the unpaid balance is transferred to the Bursar's office to be added to your student's tuition account.
You can contact the Patient Financial Services Specialist at (212) 443-1010 or [email protected].
Yes, all matriculated students have access to the Student Health Center even if they are maintaining alternate health insurance coverage.
