Ibrahim Gardner
Former students of Augusta University can access certain resources by logging in with their JagID and password. This includes the university's computer labs and printing stations, as well as the emergency notification system, Jaguar Alerts. Former students can also access their Augusta University email, JagMail, which is one of the primary ways the university stays in contact with students. If you are a former student who has forgotten their password, you can reset it by authenticating and agreeing to abide by the Augusta University use policy.
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What You'll Learn
Logging into Augusta University's IT services
Augusta University provides a world-class academic and social community that positions students for success. To access the university's IT services, you will need your Augusta University Jag ID, which you would have received from Admissions upon acceptance to the university. This is sometimes referred to as NetID and is different from your unique 9-digit student ID. Your JagID is the key to all of your university systems.
To initiate access, go to password.augusta.edu, where you will be prompted to set a new password and answer security questions. If you experience login issues, you can reset your password. If the issue persists, contact the IT helpdesk at 706-721-4000. All students have access to an Augusta University email account, JagMail, which is one of the primary ways the university will contact students and share important information. You can log in to JagMail at email.augusta.edu. Multi-factor authentication from Duo protects your applications by using a second source of validation to verify your identity before granting access.
Augusta University's solution to cloud-based file sharing and storage service is Box. For data privacy, do not place any personal information in the AU BOX storage account. Students, faculty, researchers, and staff have access to free, seamless, and secure Internet access across thousands of hotspots in over 100 countries through eduroam. AU-Guest is an unsecured, open-access network with limited bandwidth available for campus visitors.
Augusta University has computer labs and printing stations for student use. The university also has several campus agreements to provide some of the most popular software to students free of charge or at a greatly reduced price. This includes Microsoft Office, Mathematica, SAS JMP Pro, and more. Security Tools are also available at low cost to students.
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Using your JagID
Your Augusta University JagID is the key to all your university systems. You will receive your JagID from Admissions upon acceptance to the University. Please be sure to protect the security of your JagID and password.
To initiate access, you will need to log into password.augusta.edu, where you will be prompted to set a new password and answer security questions. If you experience login issues, reset your password. If the issue persists, contact the IT helpdesk at 706-721-4000.
Your JagID is sometimes referred to as NetID, which is different from your unique 9-digit student ID. You can log in to all AU IT software applications using your JagID and password. These applications include D2L, the primary online tool used to distribute course content and quizzes to students, and JagMail, which is one of the primary ways the University will contact students and share important information.
Augusta University also provides free, seamless, and secure Internet access across thousands of hotspots through eduroam. Students, faculty, researchers, and staff can use this network.
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Setting a new password
To log in to Augusta University's IT software applications, you will need your username and password. This is sometimes referred to as your JagID or NetID. If you are a former student, you will have received your JagID from Admissions upon acceptance to the University.
Your JagID is the key to all of your university systems, so it is important to keep it secure. If you have forgotten your password, you can reset it by visiting password.augusta.edu. Here, you will be prompted to set a new password and answer security questions.
If you continue to experience login issues after resetting your password, you can contact the IT helpdesk at 706-721-4000. You can also visit a walk-up IT Service Desk for any technical concerns or questions.
It is recommended that you use multi-factor authentication from Duo to protect your applications. This uses a second source of validation to verify your identity before granting access.
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Multi-factor authentication
Augusta University uses Duo's two-factor authentication for added security. This means that, in addition to your password, you will need a second source of validation to verify your identity before gaining access to Augusta University's applications and systems.
To set up multi-factor authentication, you will need to have received your NetID (Jag ID), activated your account, and created your password. You can then log in using your NetID and password. Next, you will need to enrol your device and choose your Duo authentication method.
There are several authentication methods you can use to verify your identity. With Duo Push, you will receive a notification on your smartphone. This method is quicker, easier, and more secure. You can also use Duo Passcodes to authenticate with Duo when offline. You may select to receive a phone call to approve an authentication. When selected, a call will be sent to your DUO-registered phone number. Audible instructions will be provided to approve the authentication upon answering the call. Other options include using a tablet with Duo installed or a small device called a U2F Token (YubiKey or Feitian).
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What to do if you forget your password
If you're a former student at Augusta University and have forgotten your password, there are several steps you can take to reset it and regain access to your account.
Firstly, you can try using a password recovery service. Many websites, including Augusta University, offer this feature, which allows users to reset their passwords. This usually involves email confirmation or answering predetermined security questions.
If you're unable to reset your password this way, you can contact the Augusta University Service Desk at 706-721-7500. The IT Service Desk provides assistance with login issues and can help you reset your password. They offer excellent customer service and are equipped to resolve any login-related problems you may encounter.
Additionally, Augusta University recommends creating a LogMeOnce account to help manage your passwords securely. With LogMeOnce, you can easily create a unique and secure password for your Augusta University account, making it simpler to protect your online activities and sensitive information.
To further enhance the security of your Augusta University account, consider enabling two-factor authentication. This adds an extra layer of protection by requiring a second form of identification before granting access to your account.
Finally, remember to keep your new password secure. Avoid writing it down on easily accessible devices or documents. Instead, consider using a password manager like LogMeOnce or storing it in a secure, private location.
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Frequently asked questions
You can log in to Augusta University's IT software applications using your Jag ID and password. You would have received your Jag ID from Admissions upon acceptance to the University.
If you have forgotten your password, you can reset it by logging into password.augusta.edu, where you will be prompted to set a new password and answer security questions.
If you are experiencing login issues, you can reset your password. If the issue persists, contact the IT helpdesk at 706-721-4000.
