Savanna Hoffman
The University of Montana offers two Wi-Fi networks: Eduroam and GrizzlyGuest. Eduroam is for students, staff, and faculty at the university or other participating Eduroam institutions. To connect to Eduroam, use your [email protected] as the username. GrizzlyGuest is the public Wi-Fi option and only requires an email address to access. If you are a student at the University of Montana Western, you can connect to the Wi-Fi by selecting the UMW-guest network, accepting the terms of use, and entering your email address.
How to connect to the University of Montana Wi-Fi
| Characteristics | Values |
|---|---|
| Networks | Eduroam, GrizzlyGuest, UMW-Guest |
| Eduroam Users | Current students, staff, and faculty at the University of Montana or other participating Eduroam institutions |
| Eduroam Login | "[email protected]" as the username and your regular password |
| GrizzlyGuest Users | Anyone with an email address |
| UMW-Guest Users | Anyone with an email address |
| UMW-Guest Login | Enter your email address and click on the “I accept” button after reading the terms of use |
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What You'll Learn
Choosing the correct network
The University of Montana offers two wireless networks: Eduroam and GrizzlyGuest.
Eduroam is intended for current students, staff, and faculty at the University of Montana or other participating Eduroam institutions. To connect to Eduroam, use your "[email protected]" as the username.
GrizzlyGuest, on the other hand, is the public Wi-Fi option available to anyone with an email address.
If you are a student, it is recommended to use Eduroam as it offers faster network speeds compared to the guest network.
To connect to Eduroam on a Windows device, first click on the wireless icon in the status bar at the top of the screen. Ensure that Wi-Fi is enabled in the drop-down menu, then select Eduroam from the list of available networks. Enter your UMW email address ([email protected]) and the associated password, then click "OK".
On a Mac, verify that you have been assigned an IP address and release and renew your lease to get a valid IP if necessary. Open the list of available wireless networks and select Eduroam. Click on the Wireless Icon in the lower right corner of the desktop near the clock and select Eduroam from the list. Enter your email address and password when prompted.
If you have connected to the UMW-Guest network before, it is recommended to forget this network as devices may prioritize connecting to it over Eduroam, causing connection issues.
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Logging in with your NetID
To log in with your NetID, you must first select the correct network. The University of Montana offers two wireless networks: "Eduroam" and "Grizzlyguest". Eduroam is for current students, staff, and faculty, while Grizzlyguest is the public Wi-Fi option.
Once you've ensured that you're attempting to connect to the correct network, open a web browser. You should be redirected to a login page. Here, you will enter your NetID credentials. Your NetID is what you use to access other UM services and applications, and it follows the format " [your username]@umontana.edu". Enter this, along with your password, and you should be logged in.
If you are having issues connecting, it may be because you have connected to the UMW-Guest network in the past. Devices sometimes prioritize connecting to this network over Eduroam, causing problems. If this is the case, you may need to forget the UMW-Guest network.
Additionally, if you have specified another DNS, such as Google, you will not be able to connect to the secure Eduroam network. On a Mac, verify that you were assigned an IP address, release and renew your lease to get a valid IP.
If you continue to experience issues with your NetID, you can visit the tech desk for assistance.
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Troubleshooting tips
If you are having trouble connecting to the University of Montana's Wi-Fi, there are several things you can try. First, check that you are selecting the correct network. The University of Montana Western offers two networks: "Eduroam" and "UMW-Guest". Eduroam is intended for current students, staff, and faculty, while UMW-Guest is the public Wi-Fi option. Your device may prioritise connecting to UMW-Guest if you have connected to it before, so you may need to forget this network.
Next, ensure that you are using the correct login credentials. For Eduroam, use your [email protected] as the username. Your NetID is the same one you use to access other UM services and applications. If you are having issues with your NetID, you can visit the tech desk for assistance. For UMW-Guest, all you need is an email address to gain access.
If you are still having trouble connecting, try moving to another area to see if the signal/coverage is better. Many things can interfere with or block wireless signals, such as cordless phones, microwave ovens, motors/compressors, and even bad electrical connections. Additionally, if you are using a Mac, verify that you were assigned an IP address, release and renew your lease to get a valid IP.
For more technical users, try disabling IPv6 on your network adapter. If you are using Windows Vista or 7, also disable LLDP on the adapter. Verify that the drivers for your wireless card are up to date, and try doing a winsock reset on Windows. If you are still unable to connect, contact the IT Services Help Desk for further assistance.
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Improving signal strength
Improving the signal strength of your Wi-Fi can be done through a variety of methods, some of which are outlined below:
Reboot Your Router
If you haven't rebooted your router in a while, this is always recommended as a first step. Simply unplug your router from its power source for 30-60 seconds, then plug it back in. This will provide a fresh connection for your network devices.
Move Devices to Ethernet or 5GHz
If you have multiple smart devices such as computers, TVs, or gaming consoles connected to your Wi-Fi, try moving them off your network and onto an ethernet connection if possible. This will free up bandwidth on your Wi-Fi network. If you cannot use ethernet, move these devices to the 5GHz network created by your router. This will allow your other devices to have more bandwidth on the 2.4GHz network.
Update Your Router
Ensure that your router has the latest updates. Router manufacturers regularly release firmware updates to improve performance, fix bugs, and enhance security. Check your router's support page for the latest updates.
Use a Range Extender
If your Wi-Fi struggles to cover every corner of your home or office, a range extender can help by amplifying your signal. While extenders won't increase speed, they will improve connectivity across a larger area.
Router Placement
Place your router in a central location, preferably high up on a shelf, to provide the best signal coverage across your building. Avoid obstructions such as walls, floors, and metal objects that can interfere and weaken your router's wireless signals.
Wireless Repeaters
Wireless repeaters are devices that can be placed anywhere with an outlet to strengthen the signal from your router. They rebroadcast the wireless signal to improve coverage on other floors or the opposite side of a building. However, some repeaters can be difficult to configure and may affect network performance, so research these products before investing.
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Connecting to email
To connect to the University of Montana Western's email, you will first need to connect to the university's Wi-Fi network, Eduroam.
Connecting to Eduroam
To connect to Eduroam, click on the wireless icon in the status bar at the top of your screen. From the drop-down menu, ensure that Wi-Fi is enabled. Then, from the list of available networks, select "Eduroam".
Next, enter your UMW email address and password. If you see a security warning, click "Connect" or "OK".
To connect to your UMW email, you can use the email app installed on your Apple iPhone, iPad, or iPod Touch.
Select "Add Account", and choose "Exchange" for the account type. Enter your UMW email address (e.g. [email protected]) and password.
Your device will try to configure the rest of the setup automatically. If it doesn't, you will need to enter "office365.com" as the server and choose "Save".
Finally, select the tools you would like to sync to your phone by sliding the switch to either green/right for "on" or white/left for "off".
Troubleshooting
If you have connected to the UMW-Guest network before, try forgetting this network as your device may prioritise connecting to it over Eduroam.
Additionally, if you have specified another DNS, such as Google, you will not be able to connect to the secure wireless network.
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Frequently asked questions
The University of Montana offers two WiFi networks: Eduroam and GrizzlyGuest. Eduroam is for current students, staff, and faculty, whereas GrizzlyGuest is the public WiFi option. To connect to Eduroam, use your "[email protected]" as the username. To connect to GrizzlyGuest, you will need an email address.
The WiFi username for the University of Montana is your "[email protected]" email address. The password is your student ID number.
First, click on the wireless icon on your device and ensure that WiFi is enabled. Then, select Eduroam from the list of available networks and enter your University of Montana email address and password. Click "Connect" on any security alerts that may pop up.
Eduroam is a secure WiFi network exclusive to current students, staff, and faculty at the University of Montana and other participating Eduroam institutions. GrizzlyGuest, on the other hand, is a public WiFi option that anyone can access with an email address.
If you have previously connected to the UMW-Guest network, try forgetting this network as your device may prioritize it over Eduroam. Additionally, ensure that you have not specified another DNS, such as Google, which may prevent you from connecting to Eduroam. For further assistance, visit the tech desk for technical support.
