Savanna Hoffman
Discover® no longer offers or services student loans. However, if you have an existing student loan with Discover, you can access your account through Firstmark Services or call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents. Discover also offers a range of repayment assistance programs for personal loans, which may include student loan consolidation. Discover Click to Pay is another service that allows for online payments without the need for passwords or billing information.
| Characteristics | Values |
|---|---|
| Contact | Discover Customer Service, PO Box 30948 Salt Lake City, UT 84130-0948 |
| Phone | 1-800-211-9112, 801-619-2550 (outside Canada/US), 1-844-DFS-4MIL (1-844-337-4645) for Military Servicemembers SCRA Benefits, 801-451-3730 (outside Canada/US), 711 (Relay Service for Hearing/Speech Impaired) |
| [email protected] (for reporting fraudulent emails) | |
| Online Payments | Discover Click to Pay |
| Payment Assistance Programs | Available |
| Debt Consolidation | Available |
| Student Loans | Discover no longer offers or services student loans |
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What You'll Learn
Payment assistance programs
Discover no longer offers or services student loans. If you have an existing loan, you can access your account by visiting Firstmark Services. You can also call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents.
Some companies have implemented programs to help pay off student loan debt. These repayment assistance plans can be offered as a benefit to attract and retain employees. Student loan assistance can take the form of recurring payments directly to lenders or contributions toward retirement savings.
- Abbott: When eligible Abbott employees make a student loan payment of at least 2% of their salary, the company will make a 5% contribution to the employee's 401(k).
- Ally: Ally offers a student loan repayment program that can help employees fund future educational goals.
- Chegg: Chegg's Equity for Education student loan repayment program offers up to $5,000 annually for employees with at least two years of tenure, from entry-level up to manager positions. There is also a $1,000 annual cash grant available to all Chegg employees with student debt.
- Clayco: Clayco offers student loan repayment assistance to employees who make at least the minimum payment each month. Employees can choose to receive $100 per month toward their student loans for the first year, increasing by $50 each subsequent year up to a maximum of $250 per month in the fourth year.
- Fidelity: Fidelity provides employees with a student loan repayment benefit with a lifetime maximum of $15,000.
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Fraud prevention
Discover® no longer offers or services student loans. However, if you have an existing Discover student loan, you can access your account via Firstmark Services.
Discover takes several measures to prevent fraud and protect its customers' accounts. Here are some critical fraud prevention measures to keep in mind:
- Secure Payment Methods: Discover offers a digital wallet service called Discover Click to Pay, which allows customers to make fast, safe, and secure online payments without the need to remember a password or enter billing and shipping information. This service also provides protection against unauthorized purchases, as a unique number is shared with merchants instead of your card number.
- Email Verification: Discover provides an email address, [email protected], where customers can forward suspicious or potentially fraudulent emails for verification. This helps customers avoid scams and phishing attempts.
- Fraud Unit: Discover has a dedicated Fraud Unit that can be reached at 1-800-DISCOVER (1-800-347-2683). Customers concerned about their account security or potential fraud can immediately contact this number for assistance.
- Identity Theft Prevention: Discover works closely with the U.S. Department of Education, which has implemented measures to prevent identity theft and fraud in student aid programs. They use data models to identify suspicious or inconsistent information on FAFSA forms and flag applications for additional review.
- Awareness of Scams: Discover and the U.S. Department of Education advise students to be vigilant against various scams. Scammers may promise expedited loan forgiveness, charge fees for relief programs, or request your StudentAid.gov account information. Be cautious of unusual capitalization, improper grammar, or incomplete sentences in messages, as these can be indicators of potential scams.
- Student Loan Fraud Awareness: It's important to understand that student loan fraud can occur when incorrect or misleading information is provided on the FAFSA form, even unintentionally. This includes understating family income, misrepresenting educational background, or lying about marital status. Always review your information carefully before submission.
These measures by Discover and the U.S. Department of Education aim to protect customers from fraud, identity theft, and scams associated with student loans.
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Debt consolidation
Discover no longer offers or services student loans. If you have an existing Discover student loan, you can access your account through Firstmark Services. You can also call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents.
If you are looking to consolidate your Discover student loan debt, there are a few things to consider. Firstly, understand that consolidating your debt combines multiple loans into a single loan, which can lower your monthly payments by extending the repayment period. This may be beneficial if you are struggling to keep up with multiple loan payments.
Secondly, debt consolidation can simplify your finances by giving you a single, fixed interest rate and a clear repayment schedule. This can make it easier to manage your budget and plan your finances.
Thirdly, debt consolidation may offer the benefit of a lower interest rate than your current loans, which can reduce the overall cost of borrowing. However, it is important to note that consolidating your debt may also result in a slightly higher interest rate, particularly if you have low-interest loans currently.
Finally, debt consolidation can provide a psychological boost by giving you a fresh start and a sense of control over your finances. It can also reduce the risk of late or missed payments by having only one loan to manage.
In summary, debt consolidation can be a useful strategy for managing your Discover student loan debt, but it is important to carefully consider the potential benefits and drawbacks before proceeding. Be sure to consult with a financial advisor to discuss your specific circumstances and explore all your options.
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Online payments
Discover no longer offers or services student loans. The company announced the sale of its private student loan portfolio in July 2024 and has since merged with Capital One N.A.
If you have an existing Discover student loan, you can access your account through Firstmark Services. You can also call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents. If your loan did not transfer to Firstmark, contact Discover for your statements and tax forms.
If you are looking for alternative student loan options, there are several bank-backed alternatives to Discover student loans. These include:
- Sallie Mae: Provides loans for undergraduate and graduate students at competitive rates and flexible repayment terms.
- Citizens Bank: Offers both new and refinance loan options for undergraduate and graduate students.
- SoFi: Offers online graduate and undergraduate financing options, including refinance options, with flexible repayment terms and competitive rates.
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Contact details
Discover Student Loans no longer offers or services student loans. The company merged with Capital One N.A. on May 18, 2025, and now operates under the name Capital One.
If your loan was transferred to Firstmark Services in 2024, you can contact them directly with questions regarding payments, tax documents, and other loan-related documents. You can access your account online or call 1-888-295-0910.
If your loan did not transfer to Firstmark, you can contact Discover for statements and tax forms. Here are the contact details for Discover:
- Phone: 1-800-211-9112 (US/Canada), 801-619-2550 (outside US/Canada), 1-800-347-2683 (Fraud Unit)
- Mail: Discover Student Loans Customer Service, PO Box 30948, Salt Lake City, UT 84130-0948
- Email: [email protected] (for reporting suspected fraudulent emails)
- Online: You can contact Customer Service via secure message or live chat.
Additionally, if you are outside the US, you can call (country code) +1-801-902-3100. This number is also listed on the back of your Discover Card.
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Frequently asked questions
Discover no longer offers or services student loans. If your loan was transferred to Firstmark in 2024, contact Firstmark directly. If your loan did not transfer to Firstmark, contact Discover for your statements and tax forms. You can also call 1-888-295-0910 for questions regarding payments.
Discover offers loan repayment programs to provide relief with your monthly payments. You can make lower payments by extending your loan term, or you can temporarily make lower payments that will gradually increase in the last few months of the program.
Yes, Discover offers debt consolidation loans. With a student consolidation loan, Discover will send funds directly to your current lenders. Debt consolidation may help you lower your monthly payments or decrease the amount of interest you pay.
You can call Discover at 1-877-256-2660 to determine if you are eligible for a payment assistance program. You can also call the National Foundation for Credit Counseling at 1-800-388-2227 to speak with a certified credit counselor.
