Janice Lozano
Navient is a company that provides technology-enabled education finance to simplify complex problems and help millions of people achieve success. They offer a range of financing options, such as new student loans, refinancing options, and scholarship opportunities. Previously, Navient serviced federal student loans by collecting and tracking payments. However, as of 2021, they no longer manage federal student loans, and their private and FFELP student loan portfolio is in the process of being transferred to MOHELA, a non-profit, governmental corporation that assists families in repaying their student loans. To pay off your student loans, you can visit servicing.mohela.com to access your online account and make payments.
| Characteristics | Values |
|---|---|
| Loan servicer | MOHELA |
| Website | [servicing.mohela.com] |
| Login | Same user ID and password as Navient |
| Contact | Phone number, email address, and postal address |
| Payment history | Download from your online account or request a copy from your servicer |
| Loan type | Federal student loans, private student loans, FFELP student loans, and defaulted loans |
| Loan benefits | Income-driven repayment (IDR) plans and loan forgiveness programs |
| Refinancing | NaviRefi offers refinancing with no origination, late payment, or prepayment fees |
| Scholarships | Apply for scholarships through Navient or Earnest |
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What You'll Learn
Navient loan servicing transferred to MOHELA
As of October 21, 2024, Navient has transitioned its student loan servicing to MOHELA. This means that MOHELA will now handle the details of your loan, such as collecting and processing payments and answering any questions you may have. MOHELA is a non-profit, governmental corporation and is one of the largest student loan servicers in America. With over 40 years of experience, they are dedicated to helping families successfully repay their student loans.
MOHELA has sent out welcome letters to inform borrowers of the transfer. If you are a Navient customer, you can now access your MOHELA online account at servicing.mohela.com using your existing user ID and password. You can also continue to use the same address to send your payments, but you will need to update the name on your check to MOHELA.
It's important to note that this change does not affect the terms of your loan agreement. The interest rate on your loan, whether fixed or variable, remains the same and is governed by the original loan agreement. Federal student loan interest rates are set by Congress, while private loan interest rates are determined by the lender at the time of loan origination.
While this transition may be a significant change for borrowers, it's important to remember that servicing transfers are a normal business practice. MOHELA is not purchasing or merging with Navient, and borrowers are not required to take any action as a result of this transfer. Your Auto Pay enrollment will automatically transfer to MOHELA, ensuring a seamless continuation of your loan repayment process.
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MOHELA repayment plans and customer support
As of October 21, 2024, MOHELA has taken over the servicing of Navient's student loans. MOHELA is a non-profit, governmental corporation with over 40 years of experience in helping families successfully repay their student loans.
MOHELA will work with you on repayment plans and will assist with other issues related to your student loans. To access information about your loan, you can log in to your account at servicing.mohela.com using your existing user ID and password. Here, you can find details about how to make payments, contact information, and how to access your online account.
MOHELA offers a range of repayment plans to suit different financial situations and goals. These include:
- Standard Repayment Plan: This plan sets equal monthly payments over a fixed period, typically 10 years. It's a straightforward way to repay your loans within a defined timeframe.
- Extended Repayment Plan: This option extends the repayment period beyond the standard 10 years, resulting in lower monthly payments. It provides more flexibility for borrowers who need to manage their cash flow.
- Graduated Repayment Plan: Under this plan, payments start low and gradually increase over time, typically every two years. This plan can be beneficial for borrowers who expect their income to grow steadily.
- Income-Driven Repayment Plans: MOHELA offers several income-driven repayment plans that cap your monthly payments at a certain percentage of your discretionary income. These plans can provide much-needed relief for borrowers who may be facing financial challenges.
MOHELA is committed to providing first-rate customer support throughout your loan repayment journey. They can be contacted through various channels, including phone, email, and online chat. Their customer support team is knowledgeable and equipped to answer any questions or concerns you may have about your student loans, repayment options, or account management.
Remember to refer to the MOHELA website (servicing.mohela.com) for the most up-to-date and detailed information regarding your specific loan and repayment options.
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$6.99
Navient Earnest Student Loans
As of October 21, 2024, Navient student loan customers have had their loans transferred to MOHELA, a non-profit, governmental corporation that helps families repay their student loans. MOHELA has over 40 years of experience and is one of the largest student loan servicers in America.
If you are a Navient student loan customer, you can now access your MOHELA online account at servicing.mohela.com. You can use the same login credentials as you did for Navient. MOHELA will work with you on repayment plans and will assist you with any other issues related to your student loans.
Navient provides technology-enabled education finance solutions to simplify complex problems and help people achieve success. They offer free digital tools to help people find grants and scholarships and provide easy-to-understand payment options for new student loans. After graduation, Navient helps people refinance their student loans to get a better rate.
The Earnest Loan Program by Navient provides low-rate private student loans and student loan refinancing options with flexibility, personal attention, and support. The Earnest Loan Program also includes NaviRefi refinancing, which is designed exclusively for people with student loans who want a better rate. There are no origination, late payment, or prepayment fees, and loan term flexibility is offered.
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Navient refinancing options
As of October 21, 2024, Navient student loan customers have had their loans transferred to MOHELA, a non-profit, governmental corporation dedicated to helping families successfully repay their student loans. MOHELA is now the loan servicer for Navient loans, meaning it handles the details of the loan on behalf of the loan owner, such as collecting and processing payments and answering questions.
MOHELA offers a range of repayment plans and assists with other issues related to student loans. To access your MOHELA account, visit servicing.mohela.com. You can log in with the same user ID and password that you used for Navient. MOHELA also provides a checklist of what to expect, including important details such as how to make payments, contact information, and how to access your online account.
If you have a defaulted student loan previously serviced by Navient and have questions, you can contact the Office of the Customer Advocate (OCA). You can also submit an appeal if you disagree with the response from OCA.
Navient itself provides education loan management and business processing solutions, simplifying complex problems with technology-enabled finance. While it no longer services student loans directly, it does offer refinancing options through NaviRefi. This service is designed for people with student loans who want a better rate. NaviRefi offers loan term flexibility and does not charge origination, late payment, or prepayment fees. However, it is important to note that refinancing into a private loan through a service like NaviRefi will cause you to lose benefits associated with federal loans, such as federal Income-driven Repayment Plans, Economic Hardship Deferment, and Public Service Loan Forgiveness.
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Navient's free digital tools for grants and scholarships
Navient provides technology-enabled education finance solutions to simplify complex problems and help millions of people achieve success. While Navient does not provide grants, its free digital tools can help students find and apply for scholarships.
Going Merry
Going Merry is a platform that makes it easier for students to find and apply for scholarships. It simplifies the process for both students and scholarship providers. Students can use Going Merry to search for scholarships that match their profiles, thus saving time and maximising their chances of success. Scholarship providers, on the other hand, can use the platform to create and manage scholarships.
The Navient Marketplace
The Navient Marketplace provides access to special financing offers from partners. Students can compare offers from top providers and choose the best option for them.
Scholarships.com
Scholarships.com is another free scholarship search platform. Students can create a profile and instantly search through millions of scholarships to find the ones that match their qualifications and requirements. The platform also allows users to filter scholarships by due date or award amount and keep track of their favourite scholarships.
FAFSA
Additionally, students can use Navient's digital tools to complete the FAFSA (Free Application for Federal Student Aid). FAFSA is a crucial step in the financial aid process, as it determines a student's eligibility for federal grants, loans, and work-study programs.
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Frequently asked questions
Your Navient loans are now serviced by MOHELA. You can access your MOHELA online account at servicing.mohela.com and start making payments there. You can also use the same address you used previously, but update who the check is addressed to—MOHELA.
You can access your MOHELA account at servicing.mohela.com using your previous user ID and password.
MOHELA is a non-profit, governmental corporation that helps families repay their student loans. It is one of the largest student loan servicers in America, with over 40 years of experience.
