Douglas Olsen
StudentUniverse is a booking service that provides discounted flights, hotels, and tours to university students and young adults. The platform is not restricted to students, but only students can access student-only fares and discounts. StudentUniverse has received mixed reviews, with an average rating of 1.3 out of 5 stars on ProductReview.com.au. While some users have praised the platform for offering great deals and responsive customer service, others have complained about issues with booking, refunds, and website functionality. Overall, the reliability of StudentUniverse may depend on various factors, including the user's location, the specific services booked, and individual experiences.
| Characteristics | Values |
|---|---|
| Legitimacy | Legitimate and trustworthy company |
| Target Audience | Students and young adults |
| Services | Discounted flights, hotels, and tours |
| Discounts | Up to 30% discounts for individuals under 26 |
| Reliability | Mixed reviews |
| Customer Service | Responsive and helpful |
| Pricing | Competitive pricing |
| Seat Booking | Issues with seat booking |
| Refund Policy | Non-refundable tickets |
| User Experience | Clunky website |
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What You'll Learn
StudentUniverse offers discounts for students and young people
StudentUniverse is a student-focused travel company that offers discounts on flights, hotels, travel insurance, and group tours. The company was founded in 1999 by Espen Odegard and Fredrik Carl Stromer, with the aim of helping students travel on a budget.
The company offers discounts to students and young people, with those under the age of 26 being eligible for up to 30% off services booked through the site. To access the discounted flights, travellers must be enrolled students or faculty members at accredited colleges or universities and be between the ages of 16 and 25. High school students aged 16 or older can also purchase tickets through StudentUniverse, although they must deselect 'Student' during the sign-up process as high schools are not listed as an option.
StudentUniverse also offers promo codes and promotional coupons that give additional discounts on services. These promo codes change periodically, so it is worth checking for new codes regularly. StudentUniverse also has a referral programme where both the referrer and the referee receive a $20 discount.
While StudentUniverse has received some negative reviews, particularly regarding its website and customer service, it has also received positive reviews for its pricing and easy transaction process.
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The company has received mixed reviews
StudentUniverse has received mixed reviews from its customers. On ProductReview.com.au, the company has a rating of 1.3 out of 5 stars from 109 reviews. While some customers have praised StudentUniverse for offering great student discounts and cheap flights, others have complained about issues with booking, customer service, and refunds.
One customer shared a positive experience, saying that they had booked twelve flights with StudentUniverse over six separate trips in five years and found the company to be reliable. They appreciated the immediate notifications about changes or cancellations and the ease of checking in on the day of departure. This reviewer also found StudentUniverse's customer service to be responsive and helpful, with various lines available for people worldwide.
However, other customers have had frustrating experiences with booking flights through StudentUniverse, encountering issues with non-refundable and non-changeable tickets. One reviewer mentioned that their outbound flight ticket could not be changed or refunded, and they were not properly informed about these restrictions during the booking process. Another customer shared a similar issue, stating that their ticket suddenly showed an error, and StudentUniverse claimed that no ticket had been booked, despite the money being debited from their account.
Some reviewers have also criticized the website's functionality, describing it as "clunky" and in need of improvement. There are concerns about the accuracy of seat bookings, with some customers booking specific seats that ultimately failed to be reserved. While StudentUniverse offers refunds in such cases, it can be frustrating for customers.
StudentUniverse also emphasizes that it is subject to the pricing provided by airlines, and prices may fluctuate due to various factors. They also clarify that individuals who have verified their student status will see and be able to book the best prices, with discounts of up to 30% for those under 26 years old.
Overall, while StudentUniverse offers attractive discounts and deals, the mixed reviews highlight the importance of thorough research before booking with any travel company.
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StudentUniverse provides responsive and helpful customer service
StudentUniverse is a legitimate and trustworthy company that provides responsive and helpful customer service. The company works by directly contacting airlines to negotiate discounted flight offers for students and youth.
Reviews of the company's customer service are mixed. One user on globaltravelescapades.com says that they have had a "fairly positive experience" booking flights through StudentUniverse, and that the company's customer service is "both responsive and helpful". They add that StudentUniverse has various customer service lines available for people located everywhere, so if there’s an emergency, you can call them.
Another user on globaltravelescapades.com writes that whenever their flight itinerary changed or was completely cancelled, at no fault to StudentUniverse, the company notified them immediately via email.
However, a user on Reddit complains that StudentUniverse is a "horrible travel agency" that doesn't care about its customers. They write that the company outsources everything, and that when they tried to get information about the flight insurance they had purchased, they were passed from one company to another, with neither taking responsibility. Another Reddit user says that StudentUniverse is "certified imbeciles", claiming that the company advised them of an "urgent change" to their booking without being able to tell them what it meant.
A user on BBB complains that they were quoted different change fees by different customer service agents, and that they were denied the opportunity to speak to a manager.
StudentUniverse acknowledges on its website that it sometimes receives negative feedback from individuals who booked a specific seat on their site, but the seat failed to book in the end. This is due to the airline’s inventory, which can change as others try to book the same seat. When a paid seat selection is not available, the company says that it always refunds the customer. The company also notes that its prices are subject to change, as they are dependent on the pricing provided by airlines, which is continuously fluctuating.
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The website is clunky and difficult to use
StudentUniverse is a legitimate company that provides discounted flights, hotels, and tours to university students and young adults under 26. However, the website has received mixed reviews regarding its user experience.
One review mentions that the website is "clunky and needs serious work." They explain that the website was not user-friendly, as they had to select a service for each family member individually instead of a group option. They also encountered issues with promo codes and felt nervous about their booking due to poor reviews of the website.
Another reviewer expressed frustration with the lack of flexibility in their booking. They were not properly informed that their outbound flight ticket was non-refundable and non-changeable, and they faced difficulties when trying to make adjustments.
In contrast, some reviewers have found StudentUniverse to be reliable and responsive. One person shared that they had booked several round-trip flights through StudentUniverse and appreciated the immediate notifications about any changes to their flight itinerary. They also found the customer service to be helpful and easily accessible.
The website offers a blog and travel guides to help users make informed decisions about their trips. StudentUniverse also provides competitive pricing and runs sales throughout the year, offering discounts on various destinations, airlines, and flights.
While StudentUniverse aims to provide the cheapest options for students, they are subject to the pricing provided by airlines, which can fluctuate. Additionally, users should be aware that some flights are non-refundable after 24 hours of booking, and there may be airline change fees for modifications.
Overall, while StudentUniverse offers discounted travel rates and resources for students, the website's user experience may vary. Some users have encountered issues with the website's functionality, while others have found the booking process smooth and responsive.
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Student status must be verified to access discounted prices
StudentUniverse is a web-based booking platform that was founded in 1999 by Espen Odegard and Fredrik Carl Stromer. The platform is specifically made for students and offers discounts of up to 30% on services for those under the age of 26. However, StudentUniverse has received poor reviews from customers, with a rating of 1.3 out of 5 stars on ProductReview.com.au. Several customers have complained about issues with booking flexibility, customer service, and scamming.
To access the discounted prices offered by StudentUniverse, student status must be verified. This can be done by selecting a school that closely matches the one you attend and providing personal information. In some cases, uploading documents such as acceptance letters or class schedules may be required if the information cannot be found in a national database.
Universal Student Living is another platform that provides accommodation services for students. It has received "Average" ratings of 3.2 out of 5 stars on Trustpilot, with some reviewers citing issues with repairs, cashback promises, and staff rudeness and unhelpfulness.
To verify student status and access exclusive discounts on the ID.me Shop, one must be actively enrolled in an accredited, government-recognized university or college in the US or Canada and be 18 years of age or older. Similar student verification processes may be required for other platforms or services that offer student discounts.
It is important to note that attempting to obtain student discounts fraudulently is unethical and may be illegal. While some individuals may find ways to circumvent the system, such as creating fake student IDs or using old student email accounts, this does not mean that it is advisable or without risk. Each platform or service has its own verification processes, and attempting to exploit loopholes can have consequences.
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Frequently asked questions
Student Universe is a legitimate company that offers discounted travel rates to students and young adults. They work by directly contacting airlines to negotiate discounted flight offers for students. However, there are mixed reviews online about their services. While some customers have had positive experiences, others have complained about issues with booking, refunds, and customer support.
Some common complaints about Student Universe include difficulties with booking, such as issues with selecting specific seats, problems with promo codes, and a clunky website interface. There have also been reports of non-refundable tickets and difficulties making changes to bookings.
Student Universe offers exclusive discounts and promotional coupons for students, with savings of up to 30% on services. They also provide a blog and travel guides to help with trip planning. Additionally, they offer competitive pricing and run sales throughout the year, including during peak travel seasons for students.
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