Janice Lozano
Discover® no longer offers or services student loans. If you have a Discover student loan that was transferred to Firstmark Services in 2024, you can visit the Firstmark Services website or call 1-888-295-0910 for any questions regarding payments. If your loan did not transfer to Firstmark, you can contact Discover for your statements and tax forms.
| Characteristics | Values |
|---|---|
| Student loan repayment options | Visit Firstmark Services to access your account or call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents |
| Accounts not transferred (paid or charged off loans) | Contact Discover for historic tax documents, payment histories, or other related loan documents |
| Merger | Discover Bank merged into Capital One N.A. on May 18, 2025 |
| Loan transfer | If your loan(s) transferred to Firstmark in 2024, contact Firstmark directly |
| Paid off, charged off, or written off loans that did not transfer to Firstmark | Contact Discover for statements and tax forms |
| Discover and Capital One accounts | Continue to manage them as usual |
| Note | Discover benefits do not transfer to your Capital One account, and Capital One benefits do not transfer to your Discover account |
Explore related products
What You'll Learn
Visit Firstmark Services to access your account
If you have a Discover student loan, you can visit Firstmark Services to access your account. Firstmark Services is an investment-grade-rated servicer that offers responsive and seamless services.
To access your account, you can log in to your FirstmarkServices.com account. Once logged in, you can manage your loan by making payments, checking your balance, opting in to paper statements, signing up for auto debit, and accessing other loan-related information.
If you need further assistance, you can contact Firstmark Services by phone at 1-888-295-0910 or 888.538.7378. Their phone lines are open Monday through Friday from 7 a.m. to 8 p.m. Central time.
Additionally, you can reach out to their physical locations for payments and correspondence:
- Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977
- Correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522
Subsidized Student Loans: Interest Charges and When They Start
You may want to see also
Explore related products
Call 1-888-295-0910 for payment queries
Discover Student Loans are now managed by Firstmark Services. If you have any questions or queries relating to your student loan payments, you should call 1-888-295-0910. This phone number is dedicated to addressing any concerns you may have about payments, tax documents, or other loan-related documents.
This service is designed to provide support and guidance on your student loan repayment journey. Whether you need help understanding your payment options, want to discuss repayment schedules, or have inquiries about tax implications, this phone line is the best place to start.
By dialling 1-888-295-0910, you can speak to knowledgeable representatives who can offer personalised assistance. They can provide clarity on payment amounts, due dates, and any available payment methods. Additionally, they can guide you through the process of making payments, ensuring you understand the steps involved and your rights and responsibilities as a borrower.
If you have received a letter regarding your student loan or require historical tax documents and payment histories, this phone line is also your primary point of contact. The representatives are equipped to handle a range of payment-related inquiries, ensuring you receive timely and accurate information to make informed decisions about your student loan repayment.
So, if you have any doubts, concerns, or simply want more information about managing your Discover Student Loan payments, don't hesitate to call 1-888-295-0910. This dedicated line is an invaluable resource to help you navigate the often complex world of student loan repayment with confidence and peace of mind.
Undocumented Students: Funding College Education
You may want to see also
Explore related products
Contact Discover for historic tax documents
Discover® no longer offers or services student loans. If you have a loan that did not transfer to Firstmark, you can contact Discover for your statements and tax forms.
If you need a historic tax document, payment history, or other related loan documents, you can contact Discover by calling 1-888-295-0910. You can also visit Firstmark Services to access your account.
If you need a photocopy of your tax return, you can submit Form 4506, Request for Copy of Tax Return. You can access your personal tax records online or by mail, including transcripts of past tax returns, tax account information, wage and income statements, and verification of non-filing letters.
To access your tax records online, you can set up an online account at irs.gov. You can use this account to pay tax balances, set up payment plans, and more. You can also use the IRS Tax Withholding Estimator to determine your withholding and adjust it by contacting your company's HR department.
PhD Advisors: Who Pays Grad Students' Tuition?
You may want to see also
Explore related products
Discover merged with Capital One in 2025
Discover and Capital One officially merged on May 18, 2025, with Discover becoming a part of Capital One. The deal was approved by stockholders of both companies on February 18, 2025.
The merger brings together two financial powerhouses, with Capital One intending to preserve the Discover brand and continue offering Discover credit card products alongside its own. Discover Network, PULSE, and DCI brands will also be maintained and will operate independently under the Capital One umbrella.
Customers of both companies were assured that their accounts and banking relationships would remain unchanged initially, and they would be informed in advance of any forthcoming changes. Discover customers were advised to continue managing their Discover and Capital One accounts as usual, with benefits from one account not transferring to the other.
The merger also resulted in the expansion of Capital One's Board of Directors, with the addition of members from Discover's former Board. This includes Thomas G. Maheras and Jennifer L. Wong.
In terms of student loans, Discover no longer offers or services these loans. If you have a Discover student loan, you can visit Firstmark Services to access your account or call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related inquiries. If your loan was transferred to Firstmark in 2024, you should contact Firstmark directly. For paid-off, charged-off, or written-off loans that did not transfer to Firstmark, contact Discover for statements and tax forms.
Mortgage Loan to Pay Off Student Loans: A Smart Move?
You may want to see also
Explore related products
Keep managing your Discover and Capital One accounts
Discover no longer offers or services student loans. The company merged with Capital One N.A. on May 18, 2025, and they now operate as one company under Capital One. If you had a Discover student loan, your loan terms and account number remain unchanged. You can continue to manage your Discover account using your existing user ID and password on Discover.com and the Discover mobile app.
If your loan was transferred to Firstmark in 2024, you should contact Firstmark directly for any queries. If your loan did not transfer to Firstmark, contact Discover for your statements and tax forms. You can also call 1-888-295-0910 for questions regarding payments, tax documents, and other loan-related documents.
It's important to safeguard your account from scammers claiming to be Discover or Capital One who may contact you asking for sensitive information. Remember that Discover or Capital One will not ask you to provide sensitive information such as your account number, password, or a one-time code. If you are ever in doubt, call Discover directly.
Continue to pay your Discover loan as you currently do online, by phone, or by mail to the same address on your billing statement. If you are enrolled in automatic payments, your payments will continue to be processed on the same schedule. Keep your contact information and alert settings up to date so you receive communications from Discover.
Student Loans: Credit Card Payment Strategies
You may want to see also
Frequently asked questions
Discover no longer offers or services student loans. If your loan was transferred to Firstmark in 2024, contact Firstmark directly.
You can visit Firstmark Services to access your account or call 1-888-295-0910 for questions regarding payments, tax documents, and all other loan-related documents.
If you have paid off, charged off, or written off loans that did not transfer to Firstmark, contact Discover for your statements and tax forms.
You can contact Discover by calling 1-800-211-9112.
