Janice Lozano
Columbia University offers its active full-time staff, students, and faculty the ability to download and install Microsoft 365 applications on their personal computers. This includes Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint, which are routinely tested for accessibility compliance through Microsoft's accessibility testing program. Columbia University's Microsoft 365 package does not include cloud/web applications or online storage. Once a student graduates or becomes inactive, they will no longer have access to the Microsoft 365 package. Alumni with no other affiliation with the university are also not eligible for free Microsoft 365 accounts.
| Characteristics | Values |
|---|---|
| Eligibility | University officers, support staff, faculty, and specific graduate/professional students at CUIMC and CBS |
| Downloadable on personal devices? | Yes |
| Online access | Yes |
| Downloadable apps | Yes |
| Password reset | Contact Microsoft or departmental IT support |
| Technical support | Available via phone or email |
| Accessibility | Compatible with screen readers and keyboard shortcuts |
| Login | UNI login |
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What You'll Learn
Eligibility criteria for Columbia University students to access Office 365 for free
Columbia University offers Microsoft Office 365 to its students, staff, and faculty. However, eligibility is limited to specific categories of students and staff.
University officers, support staff, faculty, and specific graduate/professional students at CUIMC and CBS are eligible to download Microsoft Office on their Columbia-owned devices. Alumni are not eligible for free Microsoft 365 accounts. Once a student graduates or becomes inactive, they will lose access to the free Microsoft 365 Applications provided by the university.
Students can check their eligibility on the Software Downloads page. If they are not eligible, they will be redirected to a page with additional information.
To download Office 365, students will need to follow the steps outlined by the university. This includes downloading the installer (this requires a UNI login), saving the installer to the hard drive, starting the installation, opening the .zip file and running the setup, and activating their Office download by following the steps on the Windows/Office Activation page.
It is important to note that Microsoft 365 at Columbia does not include cloud/web applications or online storage.
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How to download Office 365 on personal devices
To download Office 365 on personal devices, you must first ensure that you have a valid Microsoft 365 subscription. If you are a student, faculty, or staff member at a university, your institution may provide you with a free subscription. Check with your university's IT department or relevant software license department to see if you are eligible for a free subscription.
Once you have confirmed your subscription, follow these general steps to download Office 365 on your personal devices:
- Visit the official Microsoft Office website or the dedicated page for your university's Microsoft Office 365 login.
- Log in to your Microsoft account using your credentials. If you are a student, use your university email address and password.
- Navigate to the "Downloads" or "Install Office" section.
- Select the specific Office 365 applications you wish to download, such as Word, Excel, or PowerPoint.
- Follow the on-screen instructions to complete the download and installation process.
It is important to note that you may need to uninstall any previous versions of Microsoft Office on your device before installing Office 365 to avoid potential software conflicts. Additionally, some Office 365 applications may require an active internet connection during the initial download and activation period.
For detailed instructions specific to your device and operating system, refer to Microsoft's official support pages or your university's IT resources.
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How to reset your Office 365 password
It is unclear whether Columbia University students get Office 365 for free or not. However, assuming you have a free or paid version of Office 365 and want to reset your password, here is some information I have found that may be useful.
If you signed up for Office 365 directly with Microsoft, you will need to contact Microsoft for any password issues. If Office 365 was provided by your school or department, please contact your school or departmental IT support.
If you are a Columbia College Chicago student, you can contact Technology Support by phone at 312-369-7001 or by email at [email protected] Monday through Friday from 8 a.m. to 6 p.m.
If you have a Microsoft account and want to change your password, you can do so by following these steps:
- Go to account.microsoft.com and sign in with the username and current password for the account you want to update.
- From the navigation header, select Security. As you are accessing sensitive information, you will need to enter the password for this account again.
- From the Password security tile, select Change my password.
- On the Change your password page, enter your current password and then enter your new password.
- For additional security, select the optional checkbox which prompts you to update your password every 72 days.
- Select Save.
If you cannot remember your password, you can reset it by sending a password reset to your recovery email, another device, or your GoDaddy account owner. If you sent the reset email to your GoDaddy account administrator or account owner, they will need to open the email and reset your password for you. Open the password reset email, select Reset Your Password, enter your new password, and select Change Password.
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How to access technical support for Office 365
As a Columbia University student, you can access Office 365 for free. To get started, simply sign in at https://portal.office.com using your Columbia University email address.
If you need technical support for Office 365, there are several options available to you. Here are some detailed steps on how to access technical support:
Contact Microsoft Support
The type of support provided by Microsoft depends on the specific product you are using and whether it is for home or business use. Microsoft offers technical support for Microsoft 365 Basic, Microsoft 365 Personal, and Microsoft 365 Family subscriptions. You can chat with a technical support expert or request a callback through the Microsoft support website.
Contact Columbia University IT Support
If you obtained Office 365 through Columbia University, you can reach out to the university's IT support team for assistance. Contact information may vary depending on your specific department or school within the university. For example, Columbia College Chicago provides a phone number (312-369-7001) and an email address ([email protected]) for technology support.
Utilize Online Resources
Microsoft provides various online resources to help you troubleshoot issues and find answers to common questions. You can explore the Microsoft 365 help section on their website, which includes step-by-step guides, training resources, tips, and tools. Additionally, you can connect with peers and experts in the Microsoft Tech Community to seek advice and share solutions.
Contact the Library
According to a suggestion on a Columbia University Reddit thread, the library might be a good point of contact for software license issues. They manage the licenses for reference software, and you may be able to live chat with them to resolve your issue.
Remember, when seeking technical support, it is helpful to have your account information and product details readily available to facilitate a smoother troubleshooting process.
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How to access Office 365 email accounts
To access Office 365 email accounts, you will first need to create a Microsoft account. You can do this by visiting the Get Office 365 website and signing up with your student email address.
Once you have created your account, you can download the Office apps you want to use and log in using your new Microsoft account credentials. If you are a student, you can access the free online version of Office 365, although you will not be able to download the apps.
If you are having trouble remembering your password, you can use free software such as KeePass 2 to store your password securely. Alternatively, you can contact Microsoft support or your school's IT department for assistance.
For students at Columbia College Chicago, you can access your Office 365 email account by signing in at https://portal.office.com. Your login credentials will depend on whether you were an incoming student as of Spring 2022 or enrolled prior to this date.
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Frequently asked questions
Yes, Columbia University students can get a free Office 365 ProPlus subscription. This includes applications like Word, Excel, PowerPoint, Outlook, and OneNote.
To get Office 365, students will need to sign in at https://portal.office.com using their Columbia University email address.
Yes, Columbia University provides IT support for students with Office 365. You can contact Technology Support by phone at 312-369-7001 or by email at [email protected], Monday through Friday from 8 a.m. to 6 p.m.
