Janice Lozano
Student support services are an important part of university life, offering a wide range of programs, resources and initiatives to help students achieve their academic goals and enrich their campus experience. These services are designed to meet the needs of both international and local students, helping them adapt to their new environment and thrive in an inclusive learning environment.
The services offered can include academic tutoring, career planning, financial aid advice, accommodation assistance, health and wellness services, library and study spaces, sports and recreation facilities, and support for specific groups such as international students, students with disabilities, and those from indigenous backgrounds.
The support provided by universities plays a crucial role in improving student retention and graduation rates, as well as enhancing their overall university experience and future success.
| Characteristics | Values |
|---|---|
| Purpose | Enable students to complete their postsecondary education |
| Types of support | Counselling, tutoring, mentorship, career planning assistance, financial aid, scholarships, accommodation services, student activities, etc. |
| Role | Aid student growth and success |
| Eligibility | Low-income, first-generation college students, students with disabilities |
What You'll Learn
Academic support services
Academic Advising and Guidance
This service aids students in meeting their academic goals by providing guidance and support. Academic advisors help students with course selection, degree requirements, and academic policies. They also assist students who are facing academic difficulties, ensuring they receive the necessary help to succeed.
Career Counselling and Exploration
Career counselling services prepare students for their future careers by offering guidance, training, and professional development opportunities. They help students explore different career options, develop their resumes, and provide networking opportunities. Counsellors also assist students in finding internships and job opportunities, ensuring they are well-prepared for their future endeavours.
Peer Tutoring and Teaching Assistants
Many universities offer peer tutoring programs where students can receive academic support from their peers. Teaching assistants, often graduate students, are also available to help undergraduates with coursework and assignments. This facilitates a supportive environment for students to seek help and improve their understanding of various subjects.
Study Skills Workshops
Some universities provide study skills workshops to teach students effective study techniques, time management, and revision strategies. These workshops are especially beneficial for international students who may be unfamiliar with the educational system, helping them develop the skills needed to succeed academically.
Writing and Language Support
Writing centres offer assistance with academic writing, providing guidance on essay structure, grammar, and style. They help students improve their writing skills, which are essential for successful academic performance. Additionally, language support services are available for international students, offering language classes to improve their proficiency and ensure academic success.
Accessibility Services
Universities provide accessibility services to accommodate students with disabilities or special needs. These services may include adaptive technology, accessible classrooms, academic coaching, note-taking assistance, and exam arrangements. Institutions prioritize creating an inclusive and accessible learning environment for all students.
By offering these comprehensive academic support services, universities empower students to overcome challenges, improve their academic performance, and achieve their full potential. These services play a crucial role in enhancing the overall university experience and preparing students for their future endeavours.
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Disability support services
Universities can offer a range of support to students with disabilities, such as:
- Offering course materials in Braille and other accessible formats
- Ensuring buildings and facilities are accessible
- Encouraging flexible teaching methods
- Giving support during exams
- Allowing additional time to complete courses
- Providing sign language interpreters
- Arranging for note-takers or copies of notes
- Use of laptops and calculators for tests and exams
- Permission to make audio recordings of classes
- Access to assistive technology such as audiobooks and text-to-speech software
Students can access disability support services by contacting the university's disability advisor or disability coordinator. It is recommended to get in touch soon after arriving at the university to find out about the support available. When applying, students are not required to disclose their disability, but they will need to do so to receive additional support or funding.
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Financial support services
Grants, Scholarships and Bursaries
Many universities and governments offer grants, scholarships and bursaries to support students with their financial needs. These can be merit-based or need-based and may cover tuition fees, living expenses, or specific costs such as childcare or medical expenses. Examples include the UK government's Childcare Grant, Parents' Learning Allowance, and Adult Dependants' Grant for full-time students. Universities may also have their own grant and scholarship programmes to support students.
Loans
Both governments and universities may offer loans to students to help with the cost of tuition and living expenses. For example, the UK government offers tuition fee loans and maintenance loans. Repayment plans vary, and students should carefully consider the terms before taking out a loan.
Disability Support
Students with disabilities, long-term health conditions, mental health conditions, or specific learning difficulties can often access additional financial support. For instance, the UK government offers the Disabled Students' Allowance, and universities may provide support services and reasonable adjustments to accommodate these students.
Support for Specific Groups
Financial Management Support
In addition to providing financial assistance, many universities offer support to help students manage their money effectively. This may include mentoring services, budgeting advice, and support groups to help students develop financial literacy skills.
Career Services
Career services are also an important aspect of financial support, as they can help students explore career options, gain relevant work experience, and develop the skills needed to secure employment after graduation. This can include career counselling, resume-building workshops, and internship opportunities.
Accessibility to Information
Universities often provide accessible information about financial support options through websites, student handbooks, or dedicated support staff. Students can also access external sources, such as the Turn2us grant search in the UK or the First-in-Family website in Australia, to find scholarships, grants, and other financial resources.
By offering a range of financial support services, universities can help ensure that students from diverse backgrounds have the opportunity to pursue higher education and succeed in their chosen fields.
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International student support services
Orientation and Welcome Programs
Many universities offer orientation or welcome programs specifically for international students. These programs aim to help international students transition smoothly into their new environment. This may include early arrival on campus, airport pickups, tours of the campus and local area, social events, and introductory lectures or workshops. These programs provide practical information and support, helping international students navigate administrative tasks, understand the local culture, and connect with fellow international students.
Immigration and Visa Assistance
International support services often provide guidance and assistance with immigration and visa-related matters. This includes helping students understand the requirements and processes for obtaining the necessary visas, as well as supporting them throughout their stay to maintain their immigration status. This is a crucial aspect of international student support, as violating immigration rules can have serious consequences.
Academic Advising and Support
International students may face unique challenges in navigating the academic landscape of a new country. Academic advising services offer guidance on course selection, degree requirements, and academic policies. Additionally, international student support services may provide tutoring services, language support, and assistance with understanding the local education system and grading practices.
Cultural Integration and Social Activities
Cultural integration programs are an essential part of international student support services. These programs help international students adapt to their new cultural environment and promote intercultural exchange. Universities may organize social events, clubs, and activities specifically for international students to foster a sense of community and connection. Some universities even offer "host family" programs, where international students are matched with local families for cultural exchange and hospitality.
Health and Wellness Services
Access to healthcare is a critical concern for international students. International support services ensure that students are aware of the available health services on campus and in the local community. This includes information about medical care, insurance requirements, mental health resources, and support for dealing with homesickness and culture shock.
Practical Support and Information
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Mental health support services
Individual Therapy Sessions
Many universities offer individual therapy sessions with professional counsellors or psychologists as part of their student mental health support services. These sessions can provide students with a safe and confidential space to discuss their concerns, emotions, and challenges they may be facing. Universities typically employ qualified mental health professionals, such as counsellors and psychologists, to provide these services.
Group Therapy
Group therapy is another approach that universities are adopting to support student mental health. Group therapy sessions can be facilitated by mental health professionals and often focus on specific issues such as social anxiety, eating disorders, racial trauma, grief, or chronic illness. These sessions provide students with a sense of community and connection, allowing them to share their experiences and learn from one another.
Peer Counselling
Peer counselling is a unique aspect of student mental health support, where students are trained to provide support to their peers. This approach recognises that students often feel more comfortable reaching out to their peers first when facing distress. Peer counsellors are trained to listen empathically, offer emotional support, and help their fellow students access additional resources if needed.
Mental Health Apps
The rise of technology has also influenced student mental health support. Universities may offer mental health apps, such as Calm, Headspace, WellTrack, or SilverCloud, which provide students with accessible tools for stress management, sleep improvement, and mindfulness practices. These apps can be particularly useful for students who prefer more discreet forms of support or those who want to supplement their existing mental health practices.
Other Initiatives
In addition to the above, universities often implement a range of other initiatives to foster a culture of mental wellbeing on campus. This can include training faculty and staff to recognise and support students in distress, offering mental health first aid training, providing wellness seminars and workshops, and integrating mental health topics into academic curricula. Some universities also develop student-led advocacy groups, such as Student Minds in the UK, to raise awareness, challenge stigma, and promote mental wellbeing.
Barriers and Challenges
While mental health support services in universities are becoming more prevalent, there are still barriers to their effective utilisation. Stigma surrounding mental health, personal shame or embarrassment, and a lack of awareness about available services can hinder students from seeking help. Additionally, high caseloads and limited resources can impact the capacity of university counselling centres to meet the growing demand for mental health support.
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Frequently asked questions
Universities typically offer a range of student support services, including academic support, disability support, financial support, international student support, and mental health support. These services aim to help students with their studies, personal well-being, and transition to university life.
Student support services play a crucial role in facilitating student performance, improving academic success, and increasing the chances of degree completion. These services provide resources and assistance to help students overcome academic and personal challenges, leading to enhanced learning outcomes and a more positive university experience.
Yes, student support services are typically open to all enrolled students at the university. However, it's important to note that some services may have specific eligibility requirements, such as for financial aid or disability accommodations.
Universities usually have a student services department or office where students can seek assistance. Students can also refer to the university's website or contact the relevant department directly to inquire about available support services and how to access them.
While most universities offer some form of student support services, some examples of institutions known for their comprehensive support include King's College London, Imperial College London, and Qatar University. These universities provide a wide range of services to support students' academic, personal, and professional development.
