Douglas Olsen
If you're a student at the University of Richmond, you can find your student ID number in the email you received with the subject University of Richmond Account Activation. If you're a new student, you will receive this email within a few days of enrollment and deposit. Your student ID number will also be available in your Spider Portal. If you've lost your physical ID card, you can have it replaced by reporting it to the One Card Office or by deactivating it on the Banner Web.
| Characteristics | Values |
|---|---|
| How to find your student ID | Found in your Spider Portal |
| Student ID number format | 8-digit number |
| When you receive your student ID | Within a few days of enrollment and deposit |
| Where to get a replacement ID | One Card Office located in the Heilman Center on the second floor next door to the post office |
| Replacement ID cost | $20 |
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What You'll Learn
Check your email for the activation link
To find your student ID at the University of Richmond, you must first activate your student account. Within a few days of enrollment and deposit, new students will receive an email with the subject line "University of Richmond Account Activation." This email will contain a unique activation link. To complete the activation process, you will need your student ID number, which can be found in your Spider Portal.
Click on the activation link in the email to begin the process. On the homepage that follows, click "Create New Account." You will then be asked to enter your 8-digit student ID number and your date of birth in the format MM/DD/YYYY. After entering this information, click "Create your NetID."
Next, you will need to set a new password for your network account. This password must be a minimum of 16 characters and contain at least one capital letter, one lowercase letter, and one number. Once you have entered your new password, click "Change." If your password is set successfully, you will then be asked to set your security questions. Choose and answer your security questions, then click "Save."
After completing this process, you will be directed to an account summary page. Here, you will find your first and last name as they will appear in the campus directory, your email address, and your NetID. Please note that you must have paid your enrollment deposit and received an acknowledgment from the university to activate your Richmond account. Make sure to check your UR email account frequently for the activation link and any other important communications.
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Find your 8-digit student ID in the Spider Portal
To find your 8-digit student ID in the Spider Portal, follow these steps:
First, make sure you have reviewed your Spider Portal for your Student ID number before you get started. Within a few days of enrollment and deposit, you will receive an email with the subject "University of Richmond Account Activation." This email will contain a secure link that you will use to start the activation process.
Click the activation link to begin. On the home page, click "Create New Account." Enter your date of birth in the format MM/DD/YYYY, then click to continue.
You will then be asked to enter your 8-digit student ID number, which can be found in your Spider Portal. This number will be used for your student identification card and may be required at various on-campus locations. It is one of the two main identification methods, the other being the NetID.
Your NetID will be used to log into campus computers, check your UR email (Google Apps) account, and access BannerWeb, the student records information system. You will need both your Student ID and your NetID to complete many of the steps on the new student checklist.
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Get a photo ID card from the One Card Office
To get a photo ID card from the One Card Office at the University of Richmond, you can either submit your photo online or have your photo taken at the One Card Office.
Submitting a photo online
New faculty, staff, and students can upload their photo for a University of Richmond ID card online. Faculty and staff will be notified when their card is ready for pickup from the One Card Office between 8:30 a.m. and 5:00 p.m., Monday to Friday.
Having your photo taken at the One Card Office
If you are a new student, you can have your photo taken at the One Card Office. First-year undergraduate students will pick up their ID at orientation. New Law and MBA students will receive their ID during check-in at the Law or Business School. SPCS students and Osher Lifelong Learning members may pick up their ID from the One Card Office between 8:30 a.m. and 5:00 p.m., Monday to Friday.
Using your card
Your One Card can be used for keyless entry to your residence, for checking out items and using resources at the University Libraries, and for laundry. It is also necessary for getting the faculty/staff discounted meal rate at the Heilman Dining Center.
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Deactivate a lost card via the SpiderCard balance link
To deactivate a lost SpiderCard via the SpiderCard balance link, follow these steps:
First, navigate to the SpiderCard balance website at https://onecardweb.richmond.edu. This is the same website you use to check your balance and view transactions. Log in using your University NetID and password.
Once logged in, access the Menu and select "Report Lost Card." This will deactivate your card immediately. If you find your card after reporting it lost, you can reactivate it by logging in and selecting "Report Found Card."
Please note that if your card was fraudulently used before you reported it lost, you must report this misuse to the University of Richmond Police Department at (804) 289-8715. The University is not responsible for any unauthorized access or transactions due to lost or stolen cards before they are deactivated.
There is a $20 replacement card fee, which can be applied to your student account. You can pick up a temporary card from the One Card Office during business hours or from Campus Police after hours, on weekends, or during Winter Break. Temporary cards function the same way as your permanent card for meals and card access, with a validity period of 1-30 days.
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Get a replacement ID at the Heilman Center
To get a replacement ID at the Heilman Center, follow these steps:
Firstly, note that the One Card Office manages the replacement process for lost or damaged ID cards. During business hours, cardholders must visit the office in person to have their ID cards replaced. The One Card Office is open for ID card pickup from 8:30 a.m. to 5:00 p.m., Monday through Friday. New faculty, staff, and students may upload their photos for ID card creation before pickup.
If you lose your card outside of business hours or over the weekend, you can obtain a temporary card from URPD in the Special Programs Building. This temporary card must be surrendered when you replace your ID card.
Additionally, for immediate service during weekdays between 8:30 a.m. and 5:00 p.m., you can call (804) 289-8010 or email [email protected] for assistance with any issues related to card access, meal plans, the mobile ID app, or the Speed Queen App.
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Frequently asked questions
Within a few days of enrolment and deposit, you will receive an email with the subject "University of Richmond Account Activation". This email will contain a secure link that you can use to start the activation process.
Click on "YOUR ACTIVATION LINK" in the email.
You will need to enter your 8-digit student ID number (found in your Spider Portal) and your date of birth.
Deactivate it as soon as possible by reporting it to the One Card Office or by going on Banner Web to the SpiderCard balance link and scrolling to the bottom of the page, where you will find the "De-activate my card" option.
Within 3 days of reporting a lost or stolen card, go to the One Card office located in the Heilman Center on the second floor, next door to the post office, and get a replacement ID. There is a $20 replacement fee.
