Lana Oconnell
The University of Illinois Chicago (UIC) has a detailed student complaint process in place to address a range of issues, from academic grievances to misconduct and discrimination. UIC is committed to providing a quality educational experience for all students and ensuring an environment free from discrimination, harassment, and other forms of misconduct. The complaint process involves multiple stages, including informal resolution attempts, filing formal grievances, and appeal procedures. UIC encourages students to utilise the available resources and reporting mechanisms to address any concerns or complaints they may have about another student's conduct or behaviour.
| Characteristics | Values |
|---|---|
| University | University of Illinois Chicago (UIC) |
| Complaint process | 3 stages: 1. Student attempts to resolve complaint informally with respondent (except in cases of unlawful discrimination or sexual misconduct). 2. Student files a formal complaint with the Administrative Officer (AO) or their designee. 3. If the student is not satisfied with the AO's decision, they may appeal to the Grievance Officer (GO). |
| Complaint types | Academic grievances, sexual misconduct, discrimination, accessibility issues, student misconduct, academic integrity violations, etc. |
| Complaint channels | Office of the Dean of Students (DOS), Student Assistance, Student Conduct Process, Office for Access and Equity (OAE), Ethics Line, University's Office for Access and Equity website, Discrimination/Bias Incident Reporting Form, Assistant Dean for Diversity, Equity & Inclusion, college office, Center for Innovation in Teaching and Learning |
| Complaint deadlines | Deadlines exist for each stage of the grievance process, with exceptions made by the Chancellor for extraordinary reasons |
| Retaliation policy | UIC does not tolerate retaliation against those who make or participate in investigations. Disciplinary actions may include suspension, employee termination, or student dismissal. |
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What You'll Learn
Discrimination and sexual misconduct complaints
The University of Illinois Chicago (UIC) is committed to providing a discrimination-free environment for its students, staff, and faculty. It does not tolerate sex discrimination, sexual harassment, or other forms of sexual misconduct, including sexual assault, stalking, dating violence, and domestic violence.
If you are a student at UIC and wish to file a complaint of discrimination or sexual misconduct against another student, there are several options available to you. Firstly, you can attempt to resolve the issue within the college by speaking to a college representative, such as a dean or faculty member. The Office of the Dean of Students (DOS) provides assistance for issues related to academic concerns and can guide you through your academic options. The Student Conduct Process within the DOS is available to any student who wishes to file a student misconduct incident report or academic integrity incident report form regarding possible violations of the University Standards of Conduct.
Additionally, you can contact the Office for Access and Equity (OAE), which strives to ensure an environment free of unlawful discrimination and harassment. You can reach out to them by calling the Ethics Line, the university's confidential reporting line, at (866) 758-2146, or by completing the online Discrimination/Bias Incident Reporting Form on the OAE website.
If you prefer to speak to someone outside of the college, you can access services within the OAE, which can assist you in navigating your options and making informed decisions. UIC also complies with federal regulations that require institutions of higher education to provide contact information for filing complaints. This includes contact details for the institution's accreditor and state approval or licensing entity.
It is important to note that UIC does not tolerate retaliation against individuals who make or participate in an investigation. Any form of retaliation should be promptly reported to the OAE.
If you are a student at another university, the process for filing a complaint may vary. Many universities have a designated office or department that handles complaints of discrimination and sexual misconduct. You can refer to your university's website or student handbook to identify the appropriate office or department to which you can direct your complaint. Additionally, universities often have policies and procedures in place to address sexual misconduct and discrimination, which you can refer to for guidance on the specific steps to take when filing a complaint. These policies outline the university's commitment to maintaining a safe and respectful environment for all members of the community.
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Academic grievance procedures
The University of Illinois Chicago (UIC) has a detailed student complaint process in place. UIC is committed to providing a respectful and quality educational experience for all students and does not tolerate discrimination in admissions, employment, or access to and treatment in university programs and activities.
Any student, employee, or faculty member may submit a complaint or report of alleged discrimination or harassment by calling the Ethics Line, a confidential reporting line, or by completing an online Discrimination/Bias Incident Reporting Form. UIC also provides access to the Student Conduct Process within the Office of the Dean of Students (DOS), where students can file a student misconduct incident report or academic integrity incident report form regarding possible violations of the University Standards of Conduct.
If a student believes they have been treated unfairly by an instructor, they should attempt to resolve the issue by scheduling a conference with the instructor within 10 days of the incident. If the issue remains unresolved, the student may then consult with the department chairperson, who will hear the grievance from both the student and the instructor separately. The chairperson may then request a meeting with both parties to reach an acceptable solution. If an agreement cannot be made, the chairperson will affirm or deny the grievance within 5 days, and the student or instructor may appeal to the academic dean if they are dissatisfied with the decision.
For students enrolled in an online degree program, UIC follows the SARA Student Complaint Resolution Process, and students may file a complaint with the Higher Education Coordinating Commission (HECC).
Additionally, UIC is committed to providing an environment free from sexual misconduct, including sexual harassment, sexual assault, stalking, dating violence, and domestic violence. Students may access the university's Sexual Misconduct Grievance Process and report incidents online.
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Complaints against departments
The University of Illinois Chicago (UIC) has outlined procedures for students to file complaints against departments. UIC is committed to providing a respectful and quality educational experience for all students, free from discrimination, sexual harassment, and other forms of misconduct.
If a student has concerns related to classroom situations or administrative actions, they should first attempt to resolve the issue informally by contacting the relevant faculty or staff member(s). This initial step may resolve the matter without the need for formal action.
If the issue remains unresolved or cannot be addressed by the faculty or staff member(s), the student should proceed to the next step, which is to file a formal complaint through the institution's established complaint process. This process is typically outlined in the academic catalog, student handbook, or on the university's website.
At UIC, students can access several services within the Office of the Dean of Students (DOS) if they need assistance with academic concerns or wish to speak to someone outside of their college. The Student Assistance area can help students navigate their academic options and make informed decisions. The Student Conduct Process within the DOS is available for reporting student misconduct or academic integrity violations.
For complaints related to discrimination, harassment, or accessibility issues, UIC provides multiple avenues for reporting:
- Calling the Ethics Line at (866) 758-2146
- Contacting the resources listed on the University's Office for Access and Equity (OAE) website
- Completing the online Discrimination/Bias Incident Reporting Form
- Reaching out to the Assistant Dean for Diversity, Equity & Inclusion, or any dean or faculty member
Students with complaints specifically about UIC Law's compliance with the ABA's Accreditation Standards can use the 'Student Complaints – Compliance with ABA Accreditation Standards Form'.
Additionally, as a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), UIC follows the SARA Student Complaint Resolution Process for addressing complaints from distance education students.
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Grade disputes
The University of Illinois Chicago (UIC) has a formal complaint process for grade disputes. The university encourages students to bring forward any concerns about academic matters, including course grades, in a timely manner.
If a student feels that a grade has been assigned unfairly or improperly, they should discuss their concerns with the instructor directly, consult with advisers within their program or department, or bring their concerns to the Dean of Students. If a department has a prescribed formal grade appeal process, students can follow those procedures to contest a grade.
Students can also submit a complaint or report of alleged discrimination or harassment by calling the Ethics Line, the university's confidential reporting line, at (866) 758-2146. Alternatively, they can complete the online Discrimination/Bias Incident Reporting Form or contact the Assistant Dean for Diversity, Equity & Inclusion or any other faculty member.
It is important to note that UIC requires students to attempt informal resolution before proceeding to file a formal grievance, and the university will support students in these attempts. If the issue cannot be resolved within the college or the student prefers to speak to someone outside of the college, they can seek assistance from the Office of the Dean of Students (DOS). The Student Assistance area within the DOS can help students navigate their academic options and make informed academic decisions.
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Student misconduct
The University of Illinois Chicago (UIC) has a comprehensive process for addressing student complaints, including those related to student misconduct. While the university encourages reporting and does not tolerate retaliation, it is advisable to attempt to resolve issues through internal grievance procedures before submitting a formal complaint.
Any student, employee, or faculty member at UIC can submit a complaint or report of alleged discrimination or harassment. This includes sex discrimination, sexual harassment, or other sexual misconduct, such as sexual assault, dating violence, stalking, or gender-based insults and threats. UIC provides multiple avenues for reporting, including a confidential hotline, an online reporting form, and direct contact with the Assistant Dean for Diversity, Equity, and Inclusion or any other dean or faculty member.
For general student misconduct, UIC follows a defined procedure. University staff should report suspected student misconduct as soon as possible, preferably within five business days, either verbally or in writing, to the relevant authorities. Students can also report misconduct themselves, either through the Student Complaints Resolution - Procedures or anonymously through the university's Sexual Assault and Sexual Harassment Information page.
If a student is found to have engaged in general misconduct, they will be advised of their option to lodge an appeal. If the student is issued a penalty of suspension or expulsion, the determination notice must include the enforcement date and information about how this will be recorded on their academic transcript. In the case of international students, the university must also inform them that their visa may be impacted.
It is important to note that UIC is committed to providing a barrier-free environment for individuals with disabilities and encourages students to report any accessibility issues on campus through the UIC Disability Resources website. Additionally, students with complaints related to the Law School's compliance with ABA Accreditation Standards can utilise a specific form for such concerns.
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Frequently asked questions
The first step in the complaint process is to make a sincere attempt to resolve the complaint informally with the respondent, except in cases involving unlawful discrimination or sexual misconduct.
The second step is to file a formal complaint with the appropriate Administrative Officer (AO) or their designee, who will attempt to resolve the issue.
If the complainant is not satisfied with the AO's decision, they may appeal to the Grievance Officer (GO). The decision of the GO is final and cannot be appealed except in cases of sexual misconduct or unlawful discrimination.
